Judicial Services Report 2016, 225th Anniversary Edition

The Lancaster County Domestic Relations Section of the court was established in 1960, at which time the re- sponsibilities included establishment of support orders and collection of support payments. With technological advances, the child support program has changed dra- matically over the years. Technology allows the DRS to identify a parent's available income sources, determine a parent's ability to pay, and enter realistic orders based on this information. The use of available technology also allows the DRS to provide mobile-friendly customer ser- vice.

Office Conferences Conducted:

1960 702 2015 16,851

Team Concept

As a result of the numerous program changes, in 2014 a team concept was implemented to manage support cases in the Lancaster DRS. Five teams were created. Each team is comprised of 1 Supervisor, 2 senior conference officers, 6 conference officers, and 2 support staff. Each team is as- signed an alphabetical caseload and is responsible for the establishment, modification, enforcement, and manage- ment of all orders associated with their caseload. This con- cept enables staff to provide personalized and efficient service to child support clients. It also allows the team to intervene early to build compliance and payment con- sistency.

Support Collected:

1960 $1,158,009

2015 $58,995,719

Mobile Access to Child Support Information

The PA Child Support website (CSWS) Mobile Solution was launched in 2015; it is a mobile-friendly version of the existing PA Child Support website. Currently, the PA CSWS is accessed approximately 18,000 times per day. It is esti- mated that 67% of Pennsylvania child support case mem- bers have the ability to access the PA CSWS via a mobile device. Smartphones, tablets, and other mobile devices are becoming part of everyday life and are also becoming the preferred method of accessing online content. The PA CSWS Mobile Solution is intended to provide an easier way to access all Pennsylvania child support services for child support case members, as well as the general public.

New Support filings: 1960- 551 2015- 3,348

Modification petitions filed: 1960- 429 2015- 4,026